Thank you for shopping at Domupet.com! We hope you are happy with your order. If for any reason you are not completely satisfied, you always have the option to return the product within 14 days of receipt.
To ensure fast delivery times, we ship your order from our warehouse in the Netherlands, Germany or the United Kingdom, depending on your location and product availability.
Shipping
Orders placed on business days before 6:00 PM are shipped the same day via PostNL, DHL or DPD.
- For delivery addresses in the Netherlands and Belgium, this usually means next business day delivery.
- For Germany, France, Luxembourg and the United Kingdom, the estimated delivery time is 1–2 business days.
Once your order has been shipped, you will receive a confirmation email with a track & trace link, allowing you to easily follow your package.
Returns
Return policy
You have the right to return your order within 14 days of receipt without providing any reason.
Conditions
- The product must be unused and returned in the original packaging.
- Return requests must be registered in advance via your account or by contacting us at info@domupet.com.
- Always include your order number in your message.
Return options
You can choose between the following options:
- Refund: Once we have received and inspected the returned item, we will process your refund within 10 business days. Please note it may take up to 3 additional days for the refund to appear on your bank statement.
- Exchange: You may also exchange the returned item for another product.
Return shipping costs
- The cost of return shipping is the responsibility of the customer.
- You are free to choose the courier and shipping method that suits you best.
Important notes
- Discounted items are only eligible for exchange or store credit.
- For 1+1 promotions, please return both items so we can process the return correctly.
Still have questions? Feel free to contact us at info@domupet.com, we’re happy to help!